We accept returns for products in conditions as below: (Shipping fee will not be refunded)
- Products are in original condition within the BTP black box. (Note):when the release paper (white paper) on the back adhesive been unsealed or removed, we will no longer accept the return.
- When the product is defective, please send photos of defective area to BTP service department for check out before return the product. The email is : firstname.lastname@example.org
Once we receive the return products and the return products matched to the return requirement, we will process your return which will take about 5 business days.
Please note no shipping fee will be refunded when the return is made.
note: all receipt were send along with your purchase in the package
> returns must be made within 5 days from the delivery date
> all merchandise must be unused condition
> all accessories must be in it’s original BTP block box in good and never use condition
> outgoing shipping charges are not refunded
note: the shipping flat rate will be deducted from your refund. all sale items
our quality promise
Quality is the heart of who we are. Quality shows up in our people, our conversations and of course, our product. If our product doesn’t perform for you, we’ll take it back at any time.
here’s how it works
1. visit us online or email us
2. tell us what’s not working